Frequently Asked Questions
What if it rains?
Most of our bouncy castles have built-in shower covers, so a shower or two is no problem. If the weather is going to be too bad (heavy rain/high winds) on the day of your party we do not charge for cancellations.
We will always phone or text you before your booking to confirm times and check that the weather is going to be OK.
What time will you arrive?
We deliver from 8.30am. If you have specific times to operate to (i.e. you have a hall hired for a set period) we will arrange our deliveries around you.
We can't always confirm times when you book, as we will need to arrange our deliveries geographically.
How long can I keep the bouncy castle?
We like to have all of our deliveries completed early in the morning so that you get a full days hire. Our collections are dependent on the time of year, but often start between 4.30pm and 5pm, and are completed by 7pm, although later collections can be made for a surcharge.
We need to have all of our collections completed before it gets dark - its hard to pack away, when we can't see all the equipment!
When you make your booking we can talk about collection times, and check the end time of your party to make sure your collection fits around your arrangements.
Can I hire a bouncy castle overnight?
We can arrange overnight hire for an additional cost of £40 but we can ONLY leave a bouncy castle overnight in a SECURE garden.
Can I book at the last minute?
You can leave it until the day of your event to book but don't be surprised if we have no availablity. In the summer months we recommend booking in advance and for bank holiday weekends you should book well in advance as castles are in heavy demand.
How long do you need to set-up and take down a bouncy castle?
It takes between 20 and 30 minutes to set up a bouncy castle and about 20 to 30 minutes to take it down.
Can I collect a bouncy castle from you?
No, for insurance and safety reasons we must deliver and install the equipment ourselves.
What should I do before you arrive?
Our bouncy castles are delivered on a sack barrow so we need clear access for this (at least a width of 3ft). Make sure paths and access to your garden are free of obstacles. We carry electrical extension cables of up to 45 metres in length, so you should let us know if your power supply is further than this.
You should also check that the area is free of debris, and clear up after any animals that you have had in your garden. Failure to do this may affect our ability to hire the equipment to you!
What sort of surface do you need for the bouncy castle?
Bouncy castles, slides and our other inflatables situated outdoors need to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down. They can't go on steep slopes or under low trees. The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud.
We may refuse to set up a castle if the ground is not in a suitable condition and would take too long to clear - we have other deliveries to get to.
How much room do you need to erect a bouncy castle?
There should be 4ft at the front and back of the bouncy castle and a minimum of 2ft each side. You should prune overhanging trees or shrubs before we arrive.
Can your bouncy castles be used indoors?
Yes, we set up bouncy castle indoors in venues such as community centres, village halls, schools, nurseries and churches.
Can we move the bouncy castle?
No, for insurance and safety reasons once the bouncy castle has been delivered and installed and our staff have left, it must not be moved under any circumstances.
How safe is it?
All of our bouncy castles and inflatables fully comply to the latest Health and Safety Executive guidelines for Inflatable Play Equipment. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the people using it at all times.
What about insurance?
We have public liability insurance (including licenced premises) which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times.
Do I need to keep the blower running?
Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If there is a sudden change in weather and there is strong winds or heavy rain just switch off the blower and let the unit deflate.
How much does it cost in electricity to run a bouncy castle?
It costs approximately £1 to run a bouncy castle or slide all day.
Do you supply safety mats?
Yes, we supply the necessary safety mats with every bouncy castle which comply to current Health and Safety Regulations.
Is there an age limit for children using the bouncy castle, slide or other inflatable?
Yes, all of our bouncy castles are suitable for children up to and including the age of 12 Our Adult castles are suitable for "children" of all ages.
Do you hire bouncy castles for events such as school fetes, nursery open days and other fund raisers?
Yes, and we may offer discounts to customers at such events in return for a distribution opportunity for our marketing materials.
Can you supply staff to supervise the bouncy castles?
Yes, but we will have to quote seperately for this according to the hours you wish to hire for.
Do you give a discount if I hire a more than one bouncy castle?
Yes, contact us to arrange a discount for multiple bouncy castle hires.
How do I book?
Call us on 01684 573654 or 07958 108899, or email us using the link in our contact us section on our website, to make your booking.
We will confirm your booking via email, usually within 24 hours.
How do I pay?
Card payment at time of booking, or pay a deposit at time of booking and pay the balance in cash on the day of hire, before the equipment is delivered and inflated or installed.